FAQ

This product is recommended for use with children aged from around 6 months to around 4 years old who have a stable hip position.

[Actual usage experience]
The following page introduces real feedback from users with children of a wide range of ages.
Please take a look as we hope this will help you understand the actual usage experience.
[Monitor Roundtable Report] What's POMULU Really Like? Users Share Their Appeal!

Please use it with confidence as it has passed the domestic durability test.

It can hold everything you need when going out with your child, such as a smartphone, wallet, 2-3 diapers, baby wipes, handkerchiefs, tissues, a mug, and an eco-bag.

The following column introduces the luggage of actual users. Please take a look.
Users reveal the "real inside of the POMULU 2WAY hip seat"!

Yes, it is possible. Please check the washing instructions on the product before washing. Please place the item in a laundry net to prevent buckles and other parts from getting tangled.

[Detailed washing instructions]
Detailed washing instructions are provided in the section below.
We also explain how to remove stubborn stains such as food stains and mud stains, so please use this as a reference when cleaning your furniture.
How to wash baby clothes and children's clothes & how to care for the POMULU 2WAY hip seat | Washing after travel or holidays

Not recommended for use during pregnancy. Use as a regular shoulder bag.

The product itself weighs approximately 440g.

To prevent your baby from falling, always support your baby's body with one hand when holding them.

The lumbar support cloth cannot be removed. There is a storage area, so please store it there when not in use.

[How to use the lumbar support cloth]
The correct way to use the lumbar support cross is explained in the column below.
Using it correctly will increase the comfort of holding your baby, so please try it out.
Answers to your questions and concerns! POMULU 2WAY Hip Seat User Guide

It can be extended up to approximately 37 cm on each side, providing ample space for holding your child.

Cannot be used for forward-facing carrying.

Yes, it is possible. Putting some luggage inside the carrier will make it more stable and easier to hold your baby.

It is a unisex design and the shoulder straps are adjustable.

[About adjusting the shoulder straps]
The correct way to adjust the shoulder straps is explained in the following section.
The length can be easily adjusted, making it convenient for couples to share.
Answers to your questions and concerns! POMULU 2WAY Hip Seat User Guide

[About outfit coordination]
The column below introduces outfits for dads to wear.
Please use this as a reference for how to wear it.
[POMULU] 15 Hip Seat Coordination Ideas That Go With Any Outfit!

Yes, you can. While holding your child, have them sit with their bottom against the seat.
For detailed instructions on how to use it, please see the video below.
[POMULU] How to use

You can try on the items at our two stores: Lucaco Store Osaka Main Store and Lucaco Store Tokyo Shimokitazawa. You can also purchase them in-store.
Click here for more details .

You can use it with confidence even with bright colors.
The material is machine washable, making it easy to maintain.
Also, if you are concerned about stubborn stains such as food spills or mud stains, you can gently hand wash the item with a neutral detergent before putting it in the washing machine to remove the stains and keep it in a clean condition.
Please refer to the following article for detailed instructions on how to wash it.
How to wash baby clothes and children's clothes & how to care for the POMULU 2WAY hip seat | Washing after travel or holidays

Yes, we do offer gift wrapping.
If you select "Gift wrapping (+150 yen)" on the product page, the product will be delivered in a box with a ribbon tied around it. It can also be given as a baby gift or present.

You can also use our "eGift Service," which allows you to send gifts without knowing the recipient's address.
The recipient can choose their favorite color, so it's recommended when you're unsure about which gift to choose.
For details on the e-gift service, click here

When using it for the first time, please keep the following two points in mind to make holding your baby more comfortable.
- Position of the bag: Adjust the position of the bag so that it is slightly above the hip bones.
- Position of shoulder pads: By shifting the shoulder pads towards the shoulders rather than the neck, the strain on the baby and shoulders will be reduced.

Please see the following page for a photo of how to wear it correctly.
How to properly wear the POMULU 2WAY hip seat

The shoulder pad is not attached to the bag when it is delivered. It is stored in the main pocket of the bag, so please remove it and attach it.
For detailed installation instructions, please see the video below.
[POMULU] How to use

Please check the POMULU 2WAY Hip Seat instruction manual here .

Changes may be possible before the product is shipped. Please contact us using the inquiry form , stating your order number.

To ensure that our customers can shop with confidence, we accept returns and exchanges within 5 days of receiving the product.
For more information about the cooling-off system, please click here .

We apologize for any inconvenience caused. We will exchange or refund your purchase as soon as possible, so please contact us using the inquiry form .

Please try moving the shoulder pads towards your shoulders rather than your neck to reduce the strain on your baby.
This product is also suitable for repeated short periods of time rather than long periods of holding. It can be worn on either shoulder, so we recommend using it for a moderate amount of time without straining yourself.

Please see the following page for a photo of how to wear it correctly.
How to properly wear the POMULU 2WAY hip seat

When holding your baby, adjust the position of the bag so that it is slightly above your hip bones to make holding your baby more stable and comfortable. This also brings your face closer to your child, so we recommend it.

Please see the following page for a photo of how to wear it correctly.
How to properly wear the POMULU 2WAY hip seat

There are several possible causes, so please try the following:
- If you are using private mode on your browser, please disable private mode and try again using a standard browser.
- Clear your browser's cache and history and try again.

There are several possible causes, so please try the following:

■If you are using private mode on your browser, disable private mode and try again using a standard browser.

■If you are using the built-in browser of a QR code app or email app, please try again from your smartphone's standard browser or the browser within the LINE app.

■If the default browser on your smartphone has been changed, please change it back to the default browser from your smartphone settings and try again.

For more details on the above, please refer to this page.
▼Causes and solutions for LINE ID linking and LINE login failures | LINE Official Account Blog
https://blog.socialplus.jp/solution/troubleshooting-line-autologin-errors/

Click "Forgot your password?" to the right of the password entry field on the login page , enter your email address and submit. A link to reset your password will be sent to your email address.
If you have any questions, please contact us using the inquiry form .

We will send you an automatic email immediately after you place your order.
If you do not receive it, please check the following:
・Make sure the email address you registered is correct. ・Make sure your email settings allow you to receive emails from "@pomulu.jp".

If you have checked the above and still cannot receive the email, please contact us using the inquiry form .

You can specify a delivery date between 7 and 14 days after the order date. Please enter your date in the cart.
Please note that you cannot specify a delivery date and time for orders that include pre-order items or e-gifts.
If you would like your order to be delivered as quickly as possible, please place your order without specifying a delivery date.

The estimated shipping time is within 2-3 business days after your order, excluding weekends and holidays. Please note that shipping may be delayed during gift seasons and campaigns due to high volume.

Shipping is free nationwide.

The following payment methods are available:

・Credit card (VISA / MasterCard / American Express / JCB)
・Convenience store payment (Seven-Eleven, Lawson, Family Mart, Ministop, Daily Yamazaki, Seicomart)
・Rakuten Pay ・Smartphone payments (PayPay, LINE Pay, Merpay)
*Please note that convenience store payment cannot be used for e-gift products.