Legal notice

Seller 　

REALIZE LLC

Representative

Kazuya Hayashida / Ryo Iwashima

Location

〒226-0006

4-66-17 Hakusan, Midori-ku, Yokohama-shi, Kanagawa Prefecture

Phone Number

045-550-7150

Business Hours

10:00-17:00

Holidays

Saturdays, Sundays, and public holidays

Email Address

info@real-ize.co.jp

Sales Price

Sales prices include tax. The prices listed on each product page apply.

Additional Charges Other Than Product Price

Shipping: Free nationwide flat rate

Product Delivery Time

We will ship within 3-5 business days after payment confirmation. (For post-payment settlements, shipment will be within 3 days after order confirmation.)

Payment Methods and Timing

Credit card payment, Rakuten Pay, mobile payments (PayPay/LINE Pay/Merpay): Payment is confirmed at the time of order.

Convenience store payment: Please pay at the convenience store within 7 days of your order.

 

Return Period and Conditions

Returns or exchanges after product shipment are generally not accepted for items purchased on this site. Only defective products will be exchanged for good ones.

Customers requesting returns or exchanges due to defective products must contact our customer support within 7 days of delivery. Shipping costs for returns will be borne by us (cash on delivery).

Exchange and Return Policy

We will confirm the situation upon prior contact from the customer. Depending on the circumstances, returns or exchanges may not be accepted.

Contact: 045-550-7150

Email inquiries: info@pomulu.jp

* Please provide your name, product name, purchase date, and order number.

Examples of cases where returns or exchanges are refused

• Initial defects after the specified period from product arrival
• Reasons such as color or shape differing from the product image
• Damage, scratches, or dirt on the box (excluding significant damage caused during shipping)
• Other cases where we determine that we cannot respond