Payment Method

Credit card

We accept VISA, MasterCard, American Express and JCB.

Convenience store payment

You can pay at your local convenience store (7-Eleven, Lawson, Family Mart, Ministop, Daily Yamazaki, Seico Mart).

Rakuten Pay

You can make smooth payments using your usual Rakuten ID and password. Earn and use Rakuten Points! Use Rakuten Pay, which is "easy," "secure," and "profitable." *Rakuten Points can only be earned when paying with Rakuten Card, Rakuten Points, or Rakuten Cash.

Smartphone payment (QR code)

PayPay, LINE Pay, and Merpay are available.

Shipping method and shipping fee

Delivery company

Japan Post

Please note that we cannot accept requests to change the shipping company due to customer convenience.

Shipping Fee

Shipping is free nationwide.

About delivery time

The estimated shipping time is within 2-3 business days after your order, excluding weekends and holidays.

others

• Please note that during gift-giving seasons such as mid-year and year-end gifts, shipping may be delayed due to volume.
• We do not ship overseas.
• If the product is returned due to a long absence or an incorrect address, your order will be cancelled. If you would like the product, please place a new order.

About the email newsletter

If you sign up for our email newsletter, we will send you special offers to your registered email address.

About membership registration

Membership registration is free.

After completing your registration, we will send the details of your registration to the email address you registered.

Register as a member here

Returns, exchanges, cancellations, etc.

As a general rule, we do not accept returns or refunds for products purchased on this site after they have been shipped. We will only exchange products for defective products.

Return period

Please contact us within 7 days of receiving the product.

Return shipping fee

If the product is defective, we will cover the cost.

Otherwise, the cost will be borne by the customer.

Precautions before use

Inspection

When you receive the product, please inspect it.

• The product you purchase matches the product you receive
• It is a good product (no scratches, missing parts, or other defects)

In case of defective products

We carry out strict inspections before shipping, but if there are any defects during inspection, please contact our customer service center within 7 days of delivery. We will cover the shipping costs for returns (cash on delivery).

Long-term absence, refusal to receive

If the product is returned without any prior notice due to an extended absence or refusal to accept delivery, or if there are repeated returns due to customer circumstances, we may not be able to accept your future orders.

About product photos

Please note that the color of the product image may differ from the actual product depending on your computer monitor settings.

Contact Information

For product inquiries or to exchange or return purchased items, please contact us at the address below.

Customer Inquiry: info@pomulu.jp