Privacy policy


Information Obtained from Customers

We collect the following information from our customers.

  • Full name (including nicknames and pen names)
  • Age or date of birth
  • Gender
  • Occupation, work history, educational background
  • Email address
  • Phone number
  • Address
  • Photos and videos
  • Information related to customers' payment methods such as credit cards, bank accounts, electronic money, etc.
  • IDs used by customers on external services and other information disclosed to linked parties as permitted by the privacy settings of those external services
  • Identification information generated using cookies
  • Information about the OS and devices used by customers, such as OS-generated IDs, device types, and device identifiers
  • Customer behavior history on our website, including time spent, input history, and purchase history
  • Usage history of our app, including launch times, input history, and purchase history
  • Customer location information

Purpose of Using Customer Information

We use the information obtained from customers for the following purposes.

  • To accept registration related to our services and to verify and authenticate customers' identities
  • To manage customers' usage history of our services
  • To process payment of usage fees
  • To analyze customer behavior history within our services and use it to maintain and improve our services
  • For market analysis and marketing purposes
  • To provide information about our services
  • To respond to customer inquiries
  • To address actions that violate our terms or laws
  • To notify customers of changes, suspension, termination, or cancellation of our services
  • To notify customers of changes to our terms and conditions
  • In addition to the above, to provide, maintain, protect, and improve our services

Provision to Third Parties

We do not provide personal data (as defined in Article 2, Paragraph 6 of the Personal Information Protection Law) obtained from customers to third parties (including those outside Japan) without prior consent from the customer.

However, the following cases are exceptions.

  • When outsourcing the handling of personal data externally
  • In the event of acquisition of our company or services
  • When jointly using data with business partners (specific details of joint use will be separately disclosed)
  • Other cases where provision to third parties is legally permitted

Access Analysis Tools

We use "Google Analytics" for access analysis. Google Analytics uses cookies to collect traffic data. The traffic data is collected anonymously and does not identify individuals. You can refuse the collection of this information by disabling cookies. Please check your browser settings for details. For more information about Google Analytics, please refer to the following link.

https://marketingplatform.google.com/about/analytics/terms/jp/

Changes to Privacy Policy

We may change the contents of this privacy policy as necessary. In such cases, we will appropriately notify or announce the effective date and details of the revised privacy policy.

Contact Information

If you wish to disclose, correct, suspend use, or delete your information, please contact us at the following email address.

e-mail

info@pomulu.jp

In such cases, we will verify that the request is made by the individual by requiring presentation of a driver's license or other methods specified by us. Please note that a handling fee of 1,000 yen per request will be charged for disclosure requests regardless of whether the information is disclosed.

Business Operator Name

REALIZE LLC

Established July 1, 2023